RETURN POLICY
WHAT IS YOUR RETURNS POLICY?
If you are not entirely satisfied with your purchase, ‘we're here to help’. Hence at Abaya Essentials you could return your abaya within 14 days of receiving the goods.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.
HOW DO I RETURN AN ITEM?
Please email us on abayaessential@gmail.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item.
DO I NEED TO PAY FOR RETURNS SHIPPING?
Please note all shipping costs are incurred by the buyer. AbayaButh does not provide a shipping label and we will not reimburse the cost of return. The item is also your responsibility until it is delivered to us, we therefore recommend returned items to be sent in a form of signed tracked delivery. We will not accept responsibility for items lost in transit.
HOW DO I EXCHANGE AN ITEM?
Please email us on abayaessential@gmail.com with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.
HOW WILL I RECEIVE MY REFUND?
Once the return has been approved, you will receive your refund via the same method used to make your purchase.
WHEN WILL I RECEIVE MY REFUND?
Once the return has been processed and approved (This can take up to 7 days once the item has been received back) you will receive a confirmation email indicating that your refund has been processed.
Remember that payments to your credit card always depend on your bank/building society and can in some cases take 7-10 working days to reach your account.